From booking to 16 working days before the date of the visit, the cancellation penalty applied is equal to 40% of the total price of the tour.
From 15 working days to 5 working days before the date of the visit, the cancellation penalty applied is equal to 70% of the total price of the tour.
For all those cancellations that are communicated to Italy Travels 4 working days before the day of the visit, the cancellation penalty applied is the entire amount of the tour (100% of the total price), therefore you will not be entitled to any refund.

In case of cancellation of tickets or tours, please contact our offices via email info@ticketsflorence.com.

In any case, cancellations must be communicated in writing by email or fax in order to receive a partial refund of the amount paid, where provided for by the cancellation policy above. For the purposes of calculating the cancellation penalty, the date of receipt of the cancellation request sent by the customer will prevail. For this purpose, cancellation requests received by telephone and not accompanied by any written document will not be considered valid.