The laws and regulations in case of cancellation foresee a very restricted policy since this would be an extraordinary private opening.
From the reservation day up to 15 days prior to the visit, cancellation penalty is 30% of the tour full price.

If cancellation is communicated between 14 to 8 days prior to the day of visit, cancellation penalty is 70% of the tour full price.
If cancellation is communicated to Italy Travels between 7 days to 24 hours prior to the day of visit, and in case of no show, cancellation penalty is 100% of the tour full price and no reimbursement will be granted. 

 In case of cancellation of tickets or tours, we kindly request contacting our offices by email:info@ticketsflorence.com or by phone at +39 0552670402.

 In all cases, cancellations will have to be noticed in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request in written form is received by Italy Travels. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.