Italian public Museum: ticket reductions
Reduced tickets: discount for citizens of the EU aged 18 to 25 years of age.
Entitled to free admission are:
- All visitors under 18 years old from all countries even if not Europen citizens.
- tour guides in the exercise of their professional activities (upon display of a valid licence issued by the competent authority)
- personnel of the Ministry for the Cultural Heritage and Activities
- ICOM members (International Council of Museums)
Note: On demonstration of belonging to an age group and/or disability group, ID will be requested. Where proof of what has been declared cannot occur, the visitor will be obliged to pay full price for the ticket.
All citizens with disabilities and the accompanying person who can demonstrate a medical certificate to testify disability will have the right to a free ticket.
Pay attention: the commission for online booking (from €3.50 to € 4.50), entitlement to reservation (from €3.00 to €3.50) and any supplements for temporary exhibitions in the museum is an amount that has to be paid, except for children under six years of age, people with disabilities and the accompanying person.
We kindly ask not to include in the ticket request any communication regarding people with disabilities and the accompanying person, same for children under six years of age. In this case the ticket will not be necessary, same for the reservation and the free ticket.
Refunds
Partial reimbursement due to cancellations or booking variations will be received within 30 days upon confirmation of by Italy Travels to the client who has requested, in written form, the cancellation. Bank fees are issued to the client. Credit card payments will be refunded directly back to the client's credit card. If payment was sent by bank transfer, Italy Travels will provide refund through bank transfer. It will be client responsability to provide precise bank account details to Italy Travels, in written form. Bank fees (for Italian or foreign bank transfers) are issued to the client and will be taken from the reimbursement amount.
In all cases, cancellations must be requested in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request is received by Italy Travels in written form. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.
The cancellation policy varies depending on the type of the requested service.
In case of cancellation of tickets or tours, we kindly request contacting our offices by email: info@ticketsflorence.com.
READ MORE - Cancellation policy varies depending on the type of the requested service.
Cancellations
In case of cancellation of tickets or tours, we kindly request contacting our offices by email: info@italy-travels.it or by phone at +39 055 5321180.
In all cases, cancellations will have to be noticed in written form by email or fax in order to receive a partial refund (according to the below cancellation policy). The date of the cancellation request is the day when the request in written form is received by Italy Travels. For this reason, valid cancellation requests will not be accepted by phone unless accompanied by a written document.
Cancellation policy varies depending on the type of the requested service.
MUSEUM AND EXHIBITION TICKETS (NOT FOR UFFIZI GALLERY)
If not dfferently written on the product page, this is the general cancellation rule for tickets to museums in Florence.
From the reservation date up to 72 hours prior to the day of the visit, cancellation policy is € 8.00 per ticket. From 72 hours preceding tour date and in case of no-show, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
UFFIZI GALLERY TICKETS
Tickets for the Uffizi Gallery are nominative and cannot be changed or refunded once the voucher has been issued. It will therefore not be possible to request any changes to the time and date of the visit. Tickets for the Uffizi Gallery cannot be cancelled. In case of non-use of the ticket you will not be entitled to a refund of the price paid.
CANCELLATION POLICY FOR PRIVATE GUIDED TOURS
From reservation day up to 6 days before tour date, cancellation penalty is 30% of the total tour price.
For cancellations communicated to Italy Travels from 5 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
Cancellation policy will be applied proportionally to the number of cancelled tour participants.
CANCELLATION POLICY FOR GUIDED GROUP TOURS (regular tours)
From reservation day up to 9 days prior to tour date, cancellation penalty is 20% of total tour price.
If cancellation conveys between 8 to 4 days prior to tour date, cancellation penalty is 40% of total tour price.
For cancellations communicated to Italy Travels from 3 days prior to tour date, cancellation penalty is 100% of total price, therefore no reimbursement will be granted.
How to choose the correct ticket
Half price ticket: for 18-24 year olds from the European Union.
Free ticket (reservation only)
All visitors under 18 years old from any country (children under 12 must be accompanied by an adult.
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